- customer service
- verilux light
- shipping costs
Great customer service!
The stand to my Happy Light broke and I called for to buy a replacement. I was thrilled that the customer service agent offered to send me a replacement stand FREE OF CHARGE! Made my day, now my Happy Light and I are back in business!!
Communication with company
Excellent customer service.
Love the light. Not this stand.
I needed to replace this stand because the one that came with the light broke. It is not a good design. Thin plastic that doesn't hold the light up very well. The stand for the other verilux light, the adjustable one, is much better. But it won't work with the light I have. Plus this cost is way too much to replace including the expensive shipping costs. I am taking extra care of this new stand so that it doesn't break again. If it does, I will probably not replace it and design my own stand.
Hi Betty, Thanks so much for reaching out to us with your feedback! I'm so sorry that the stand for the VT22 stand was broken when you received your order. We would be happy to help replace this for you. Please reach out to us at 1-800-786-6850 or email at firstname.lastname@example.org. Best, Cathy
I should probably not have
I should probably not have ordered these (when I ordered lamps for myself and my daughter, I assumed I would need the stands, but I don't). I like the lights, but feel that the price of the stands is exorbitant for small pieces of plastic. Is there a possibility that I could return them for credit? Or trade them for replacement bulbs?
Hi Rebecca, Thank you so much for reaching out to us! Of course you can return the stands! We have our 30 day money back guarantee: https://verilux.com/pages/verilux-guarantee Please reach out to us in Vermont at email@example.com or 1-800-786-6850, and we'd be happy to help with that return! Best, Cathy
I bought this piece as
I bought this piece as a replacement for the original. Just like the stand that came with the happy light, this one broke after the second use. Poor design. Easily breakable. After breaking two stands, the cost of replacement is adding up to the original cost of the light itself. I DO NOT RECOMMEND!
Hi Katheryn, Thank you for your reaching out to us, and I'm so sorry to hear about the stand for your light! We of course would love to help you this issue, we want our customers happy! someone from our Customer Happiness Team will reach out to you today. You can also always contact us at firstname.lastname@example.org, or call us at 1-800-786-6850. Best, Cathy
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